Frequently Asked Questions

• Check Your Email

A message from Corjl will be sent to the email address associated with the email you provided during checkout within 5-10 minutes of your purchase.
Click on the provided link, then follow the prompts to create an account and access your item.
If you do not see the link, make sure you are checking the email address associated with the email you provided during checkout. Also, check your junk mail.

If you need the template link sent to a different email address, please contact us via email: support@amydesigntemplates.com

Remember, our team is always here to assist you with any issues or questions you may have about accessing your template.

• Within 5-10 minutes of your purchase, Corjl & AmyDesignTemplates will send a message to the email address associated with your checkout.
• Therefore, it’s important to ensure that you provide the correct email address during checkout.
• In case you don’t see the link in your inbox, kindly check your junk mail folder. If you need the link to be sent to a different email address, please contact the support team via email at support@amydesigntemplates.com 

• Corjl is an online editing software that allows you to make changes to your file directly from your web browser.
• To get a better idea of how user-friendly it is, we offer a demo template that you can try before making a purchase. 

• No additional fonts or software are required for any of our designs.
• All necessary fonts and elements will be available as soon as you begin editing your template.

• Yes! You will have access to your designs whenever you need. And you can download unlimited on of our designs.
• Please note each order template will be access with each personal only.

• Our web-based platform lets you access and edit your templates on any device with internet connectivity, from computers to laptops, tablets, and even smartphones.
• Whether you’re at home or on the move, your templates are always just a few clicks away. Simply log in to your account on each device you use.

• Our web-based platform lets you access and edit your templates on any device with internet connectivity, from computers to laptops, tablets, and even smartphones.
• Whether you’re at home or on the move, your templates are always just a few clicks away. Simply log in to your account on each device you use.

There are no expiration dates for templates. Once purchased, you can use them whenever you need, and there is no time limit for their use.

• Yes! You need a laptop or desktop computer for additional editing options.
• With Corjl, you can edit, and download your digital design using your iOS or Android device.
• Copy this link into your mobile browser to see how it works on a phone: https://www.corjl.com/orders/demo/436
• However, for more advanced editing options and fully editable templates, a laptop or desktop computer is required.

• Certainly! Corjl’s online platform is designed to be user-friendly and doesn’t demand any specific software or design expertise. All it takes is a computer with an internet connection to access the templates you’ve purchased.
• Plus, each listing includes a Demo URL Link, so you can try them out before making a purchase!

No, you won’t need to install any software or fonts to use these templates. They are designed to be accessible without any additional installations or font requirements.

• PROFESSIONAL PRINTING: Download as a PDF with the bleed option selected.
• PRINT AT HOME: Download as PDF with the “trim marks” + “bleed” option selected.

• Thank you for your interest in our services. While we do not currently offer customization, we provide comprehensive instructions to help you easily edit, customize, and print the template yourself.
• Additionally, we highly recommend checking out our partner, Prints of Love, for all your printing needs. They are a fantastic printing service that we work with and are sure to provide you with high-quality results.
   

We’ve designed our templates at a high resolution of 300DPI to ensure outstanding print quality. To achieve the best results, we recommend using a professional printing service or a top-notch home printer, in addition to high-quality paper.

Yes! You’ll find that the text is 100% editable in most of the templates, even for Glitter or foil text, although changing the color is not allowed. To see how the editable template works, please refer to the product description and try out the demo link.

No problem at all! Our platform features an “undo” function, making it easy to reverse any changes you’ve made. You can click the “undo” button in the editor’s toolbar or use the keyboard shortcut Ctrl+Z (or Command+Z on a Mac) to revert your most recent action.

If you’ve accidentally saved over your original template and need a fresh start, simply send us an email at support@amydesigntemplates.com, along with your order number, and we’ll gladly refresh your template for you.

• You can’t change the size of the template.
• Orientation/ elements you can rotate/ move or scale in some cases.

• Yes! In most of the templates, you will be able to edit the fonts & the background color (including the gradient/ glitter color text you can edit all wording).
• However, except the COLOR in the gradient/ giltter text you CANNOT be CHANGED COLOR, but you can add/ replace text to edit color if need.

Absolutely! Most templates allow you to change the font, and we have a variety of stunning fonts to choose from. To modify the font or font color, simply click on any text and make your changes in the edit bar.
Even glitter or gradient text can be altered in terms of font, but the color cannot be modified.
To preview the changes made to your template, please refer to the product description and explore the free demo link.

Yes you can! In the most templates you can upload an images of you & your loved on the back of the card. You can add the new page and upload your photos & it’s so easy!

• Templates generally allow inputting text in multiple languages, depending on the specific fonts you are using.
• Many fonts support text input in various languages, but the availability of language options may differ.
• To confirm the available language options, it’s best to try out the demo link provided in the product description.

Of course, you can!
Just download the design as JPG/PNG.

We’re here to help! If you’re having difficulties editing your template, try the following steps:

• Save your work, then log in and out of Corjl. This solves 99% of little glitches
• Make sure your internet connection is stable
• Try refreshing your browser or opening the editor in a different browser, we prefer Chrome
• Check to see if your device needs any updates 

If you’re still experiencing issues, please don’t hesitate to contact our customer support team at support@amydesigntemplates.com We’re more than happy to provide assistance!

If you encounter any issues or require assistance with editing, don’t hesitate to reach out to our support team. We’re here to help you with any problems or questions you may have. Simply send us an email at support@amydesigntemplates.com or use our contact form on the website, and we’ll get back to you as soon as possible to assist you. Your satisfaction is our priority!

We apologize as our templates are primarily intended for self-editing. Please remember that our templates are tailored for your personal customization. Our platform is designed to enhance your creative capabilities. However, if you encounter any design challenges, please don’t hesitate to contact us, and we’ll make every effort to assist you.

Simply send us an email at support@amydesigntemplates.com or use our contact form on the website, and we’ll get back to you as soon as possible to assist you.

• Unfortunately, we are unable to provide any refunds or exchanges for our digital files. As these files are delivered digitally, they cannot be returned.
• Therefore, we kindly request that you carefully review the item description and contact us before making a purchase if you have any questions or concerns.

Whether or not we can offer custom design services depends on our current workload. Our platform is built to empower you to make adjustments and fine-tune your templates as you wish.

We have faith in your creative abilities. However, if you ever find yourself in a design conundrum, don’t hesitate to reach out to us, and we’ll explore how we can assist.

Got more questions? Great! We absolutely love connecting with our customers. You can contact us via email or use our live chat on the website, and we’ll reach out to you as soon as possible.

Please feel free to send us an email at hello@amydesigntemplates.com